For Community Support Management - Third Sector Database

 Takes the Administrative Stress Out of Supporting Others


For Community Support Management assists community support groups to manage:

  • Clients, documents and emails.
  • Projects and groups.
  • Organisational policies & procedures.
  • Other organisational details - assets, staff, referrals and marketing.
  • Government compliance reporting.


For Community Support Management may provide you with the following benefits:

  • Effective support for your organisation and your support providers.
  • A centralised data store with less loss of data, greater ease of data retrieval, and potentially greater security than paper storage.
  • Time saving and greater accuracy in the preparation of compliance reporting.


Managing Clients:

Your relevant client details can be recorded, edited, sorted, filtered and reviewed:

  • General contact details - phone, email, addresses, etc.
  • Background details - referrer, school, year, group, cultural background, gender, etc.
  • Ongoing support details - case notes, emergency and support details, evaluation, etc.
  • Client specific documents and emails.


Your client related template documents, organised within a template folder, can be copied into the current clients' document folder.  From there, such documents can be renamed, opened, viewed, edited, printed and or emailed.

Managing Project & Groups:

Details relating to your various groups, projects, activities, camps, and such like, can be managed within the Projects and the Groups components:

  • General project and group details - name, dates, description, etc.
  • Stakeholder details including: participants and facilitators, medical and emergency details.
  • Ongoing Management - File notes, documents, emails and evaluation.

The functionality of the document and email components reflect their counterparts in the client section.

Policies and Procedures:

Organisational policies and procedures can be brought together and grouped in a summative format, linkable to primary policy documents, and printable as a brief listing.

Procedural steps can be titled and detailed as required, with each step linkable to existing administrative and/or procedural documentation.


You may wish to utilize the in-built email component to make contact with, or to forward documents to, your clients or to their related contacts.  (Emails are sent out through your installed copy of Microsoft Outlook).

You may wish to establish and save a range of standard email messages, usable by your whole team.


For Community Support Management lets you manage and track centre resources by:

  • Allowing item descriptions, serial numbers, values and locations to be stored.
  • Providing a maintenance log to track how each item has been maintained.
  • Displaying whether an item is on loan or if it has been returned.
  • Providing the ability to upload photographs for each item.

Workflow Referrals:

For Community Support Management manages referrals from external agencies by offering fields such as: the referrer, person referred, and the referral outcome.


For Community Support Management provides the ability to better manage staff and associates:

  • Add/edit/delete staff members.
  • Record and monitor issues, incidents, contracts & professional  development.
  • Store urgent medical information & emergency contacts.
  • Link documents specific to each particular staff member..

System Requirements

  • Pentium PC or better (with mouse)
  • 256mb RAM or better (depending on your version of Microsoft® Access)
  • Super VGA Monitor running at 800x600 resolution and 16 colours or more
  • 100mb or more free hard drive space (not including the space required for Microsoft® Office or Microsoft® Access)
  • Microsoft® Windows 98 or later
  • Microsoft® Access 2000 or later currently (a standalone version of this product can be purchased separately)


For Community Support Management - database software


Product Brochure

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Members Product Brochure         

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FCSM (Std) - Product Overview / Screens           

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Information Management Review      

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Savings Estimation Tool        

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FCSM - Product Pricing        

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